Terms & Conditions
Last updated: May 29, 2026
1. About these terms
These Terms and Conditions are an agreement between you (whether for yourself or an organisation you represent) and Adelitics Pty Ltd, trading as Adelitics, ABN 12 665 405 569, based in Adelaide, South Australia ("we", "us", "our").
Adelitics provides preventative intelligence for water networks: advanced acoustic and fibre-sensing analytics for leak-before-break monitoring, anomaly detection and defect localisation, delivered through Data as a Service, turnkey delivery and advisory engagements (the "Services"). These terms cover your use of our website, software, dashboards and analytics platform (the "Platform") and the Services.
By using the Platform or Services, you agree to these terms. If you don't agree, please don't use them.
If we've signed a separate agreement, statement of work or order form with you (a "Services Agreement"), and anything here conflicts with it, the Services Agreement applies.
We may update these terms from time to time. We'll change the "Last Updated" date, and where a change materially affects your rights we'll take reasonable steps to let you know. Continuing to use the Platform after a change means you accept it.
2. Who can use the Platform
The Platform and Services are for business and professional use by people aged 18 or over who are authorised to act for their organisation. They aren't intended for personal, domestic or household use.
3. Acceptable use
When using the Platform, you agree not to:
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Use it for anything unlawful, or in breach of these terms or a Services Agreement;
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Interfere with, disrupt, or place an undue load on the Platform or its security features;
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Access areas, accounts or data you aren't authorised to access;
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Copy, modify, reverse engineer or create derivative works of our software, except where the law expressly allows it (see clause 6);
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Scrape, data-mine or use automated tools to extract content, or use our content to build or train a competing product or service; or
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Upload malicious code or misuse our support services.
We may suspend or restrict access if you breach this clause, acting reasonably and giving notice where practicable.
4. Our intellectual property
The Platform and Services, including our software, machine-learning models, algorithms, analytical methods, website design and content ("Our Content"), are owned by or licensed to us and protected by intellectual property laws. While you use the Platform in line with these terms, we grant you a limited, non-exclusive, non-transferable licence to use the Platform and Our Content for your internal business purposes. You may not copy, resell or commercially exploit Our Content without our written permission.
"Adelitics" is our trademark and may not be used without our approval.
5. Availability and third-party links
We provide the Platform and Services with reasonable skill and care, but we can't guarantee they'll always be available or completely free of errors. We may need to perform maintenance or change, suspend or discontinue features. Where a change would materially affect Services under a Services Agreement, we'll handle it under that agreement and give reasonable notice where we can.
The Platform may link to third-party sites or systems we don't control. We're not responsible for their content, availability or practices.
6. Reports and downloadable materials
From time to time we may provide you with reports, documents, files or other materials, such as PDFs, as part of the Services ("Materials"). We grant you a limited, non-exclusive, non-transferable licence to use these Materials for your internal business purposes. Unless we agree otherwise in writing, you must not publish, resell or distribute the Materials outside your organisation, and you must keep any confidentiality and proprietary notices intact. The Materials remain our intellectual property, or that of our licensors, as set out in clause 4.
7. Liability
Our outputs, such as alerts, classifications, anomaly scores, localisations and other insights ("Insights"), are decision-support only. They're probabilistic and depend on the quality of the data provided. You remain responsible for verifying Insights and for your own operational, engineering, maintenance and safety decisions.
Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law that can't lawfully be excluded ("Non-excludable Guarantees").
Where the law allows us to limit our liability for failing to meet a Non-excludable Guarantee, our liability is limited (at our option) to resupplying the Services or paying the cost of having them resupplied.
Otherwise, and to the maximum extent permitted by law:
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The Platform and Services are provided "as is" and "as available", and all other implied warranties are excluded;
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We are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss; and
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Our total liability to you for any claim is limited to the greater of AUD $5,000 or the amount you paid us for the relevant Services in the 12 months before the claim arose (or any different cap set in a Services Agreement).
We're not liable for delays or failures caused by events beyond our reasonable control.
8. Termination
You may stop using the Platform and Services at any time. We may suspend or end your access, acting reasonably, if you materially breach these terms or a Services Agreement and don't fix it within a reasonable time, if the law requires it, or if your access poses a security or legal risk. On termination, your licence to use the Platform ends, and we'll deal with any data you've provided in line with any Services Agreement and our Privacy Policy. Clauses that should survive termination (including those on intellectual property and liability) continue to apply.
9. General
These terms (with any Services Agreement and posted policies) are the entire agreement between us. If any part is found to be unenforceable, the rest still applies. Not enforcing a right isn't a waiver of it. You can't transfer your rights without our consent; we may transfer ours to a related company or as part of a business sale, provided your rights aren't materially affected. Nothing here creates a partnership, joint venture or agency relationship.
These terms are governed by the laws of South Australia and the Commonwealth of Australia, and you and we submit to the non-exclusive jurisdiction of the South Australian courts. This doesn't limit your right to complain to a regulator such as the Australian Competition and Consumer Commission or the Office of the Australian Information Commissioner.